We are delighted that you have chosen Fleeto and look forward to delivering your first ride. Please note that this policy is applicable only to customers who have placed their order directly on our official website, www.fleetoev.in
Cancellation before shipment
Orders placed through retail outlets or third-party e-commerce platforms will not be eligible for option 2 as mentioned in this policy.
Cancellation post shipment
If you wish to cancel your order before it has been shipped, you may write to our customer support team at reach_fleeto@fleetoev.in with the subject line “Cancellation of Order – <<Order Number>>” and include the reason for cancellation in the body of your email. Once the order has been dispatched, however, cancellation is not permitted.
Damaged, defective item, or wrong product delivered
All Fleeto products undergo a strict quality inspection process before leaving our facility. In the unlikely event that a product is damaged during shipment, defective, or if an incorrect item has been delivered, you may request a replacement. To do so, you must inform us within 24 hours of receiving the product by writing to reach_fleeto@fleetoev.in . An unboxing video showing the issue is mandatory for validation. Additionally, if the outer box is damaged or tampered with, it is essential to mention this in the delivery challan. Upon acknowledgment of the issue by our service team, a replacement for the affected part(s) will be arranged within 05-08 working days.
Please note that returns or replacements for accessories are not applicable, except in cases of fitment issues or any other problem confirmed by our service team.
