At Fleeto, we are committed to ensuring that your electric vehicle and accessories are delivered safely and on time. Our shipping process is designed to be transparent, reliable, and customer-friendly.
Order Processing
Orders are processed only after the confirmation of full payment. Once your order is successfully placed, you will receive an order confirmation along with the estimated delivery timelines. Please note that processing time may vary depending on stock availability and product customization, if applicable.
Shipping Methods and Timelines
We ship through trusted logistics partners to guarantee secure and timely delivery. Standard delivery timelines are between 7 to 15 business days, although this may vary depending on your location and product availability. In case of any unavoidable delays, our team will notify you promptly.
Shipping Charges
Shipping charges are calculated based on your delivery location, the product type, and the weight or size of the consignment. Any applicable charges will be displayed at the time of checkout, prior to confirming your order.
Delivery Coverage
Fleeto delivers to most major cities and towns across India. If your location is not serviceable by our logistics partners, our support team will connect with you to discuss the nearest delivery point or make alternative arrangements for delivery.
Tracking Your Order
After your order has been dispatched, you will receive a tracking number via SMS or email. This will allow you to track your shipment status online until the order successfully reaches your doorstep.
Delivery Attempts
Our logistics partners will make attempts to deliver your order at the provided address. If the delivery is unsuccessful due to customer unavailability, additional re-delivery charges may apply.
Damaged or Missing Items
If your order is received in a damaged condition or with missing items, please contact our support team within 24 hours of delivery. You will need to provide photographs or videos as proof. Our team will investigate the issue and offer a suitable resolution such as replacement, repair, or compensation in line with our company policy.
International Shipping
At present, Fleeto only ships within India. International shipping services are not available.
Contact Us
For any shipping or delivery-related queries, you can reach out to our Customer Support team at:
📧 reach_fleeto@fleetoev.in| ☎ (+91) 8064521248.
